The Agile Mindset Making IT Work episode 10 discusses differing aspects of the mindset and how it should be used throughout the business, not just in programming.
In this episode Patrick von Schlag takes a high-level viewpoint to discuss how Best Practice frameworks impact the design of service offerings and structure bid development. LEAN Agile DevOps ITIL4
Customer Journey: Offer explains the process and acronyms for creating the business case for the relationship, defining a minimum viable product, and exploring and clarifying customer needs.
ITIL Service Relationships can work for work for both customers and providers when both parties understand the needs and capabilities of the other. Explore how these relationships develop and evolve in this episode.
Mapping the Customer Journey: Engage p1 Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building […]
Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from […]