What are the types of Service Relationships and what needs to be evaluated to establish, develop, and build an effective and mutually beneficial long-term relationship between customers and suppliers. Everyone benefits when a long-term relationship is built on clear understandings of needs and capabilities. Patrick von Schlag explores both the types of relationships and how strong profitable relationships can be developed in this episode of Making IT Work Customer Journey.
ITIL ITSM Concepts Series Making IT WorkMay 11, 2020
Making IT Work Customer Journeys: Engage Relationships
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