Course Description The basis for IT service provider organizations to deliver better value to their business customers begins with creating a “service culture.” Service culture is much more pervasive than a simple “customer service” perspective; it pervades what we do, how we do it, w

Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing release and deployment management in their organizations (even as a subset of change) and have invested in tools and training to improve the performance of their teams.

Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have some type of help desk or service desk and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High

Course Description This consultant-led, in-depth training and mentoring course is an effective way to introduce an executive management team to the concepts, relationships and benefits of an IT Service Management program using well-accepted IT frameworks, methods and standards. During

Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing configuration management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is

Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing change management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stub