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ITIL Specialist: High Velocity IT

ITIL® Specialist: High Velocity IT

Please contact Deep Creek Center for help in scheduling a course.

Course Length	3 days
Credits Earned	21 PDU credits

This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL High Velocity IT. This program is for IT professionals establishing high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

What You Will Accomplish

The 5 Key Objectives of Digital Products
High Velocity IT in the Service Value Chain
8 Core Models that Support the Adoption of High Velocity IT
Ensuring Value with Digital Products
Using ITIL Practices to Achieve Fast Development
Using ITIL Practices to Achieve Resilient Operations
Using ITIL Practices to Achieve Co-Created Value
Using ITIL Practice to Assure Conformance

Who Should Attend

All IT staff and Management responsible for the establishment of high velocity IT capabilities in support of IT or Digital Transformation activities within an enterprise.

ITSM Managers
IT Managers and Practitioners working in Digital Transformation practices like DevOps
Developers, Testers, QA, Security, and other team stakeholders

Course Outline

Understanding Digital Enterprise Concepts

Terminology
Viability
The 5 Objectives of Digital Products

Valuable Investments
Fast Development
Resilient Operations
Co-Created Value
Assured Conformance

High Velocity IT and the ITIL Operating Model

The 4 dimensions
The ITIL Service Value System (SVS)
The Service Value Chain (SVC)
The Digital Product Lifecycle

High-Velocity IT Models

Ethics
Safety Culture
Lean Culture
Toyota Kata
Lean/Agile/Resilient/Continuous
Service-dominant Logic
Design Thinking
Complexity Thinking

Contributions to Key Objectives

Getting customer’s jobs done
Trust and be trusted
Continually raise the bar
Accept ambiguity and uncertainty
Commit to continual learning

Achieving Value with Digital Products

Achieving Valuable Investments

Portfolio Management
Relationship Management

Ensuring Fast Development

Architecture Management
Business Analysis
Deployment Management
Service Validation and Testing
Software Development and Management

Resilient Operations

Availability Management
Capacity and Performance Management
Monitoring and Event Management
Problem Management
Service Continuity Management
Infrastructure and Platform Management

Co-Created Value

Relationship Management
Service Design
Service Desk

Assured Conformance

Information Security Management
Risk Management

Prerequisites

All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.

Exam

The ITIL Specialist: High Velocity IT exam is a 90 minute, 40 question multiple choice exam. An examination voucher will be provided to each student at the end of the course. Certification and accreditation is through PeopleCert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam.

Reference Material

Each student will receive a detailed workbook. All students receive access to a subscription to Axelos’ My ITIL, which includes online access to all ITIL Practice Guides. Other ITSM-related study material and books are available for purchase prior to, or during, the class.