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- ITIL Specialist: High Velocity IT
ITIL® Specialist: High Velocity IT
Course Length |
3 days |
Credits Earned |
21 PDU credits |
This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL High Velocity IT. This program is for IT professionals establishing high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.
What You Will Accomplish
- The 5 Key Objectives of Digital Products
- High Velocity IT in the Service Value Chain
- 8 Core Models that Support the Adoption of High Velocity IT
- Ensuring Value with Digital Products
- Using ITIL Practices to Achieve Fast Development
- Using ITIL Practices to Achieve Resilient Operations
- Using ITIL Practices to Achieve Co-Created Value
- Using ITIL Practice to Assure Conformance
Who Should Attend
All IT staff and Management responsible for the establishment of high velocity IT capabilities in support of IT or Digital Transformation activities within an enterprise.
- ITSM Managers
- IT Managers and Practitioners working in Digital Transformation practices like DevOps
- Developers, Testers, QA, Security, and other team stakeholders
Course Outline
- Understanding Digital Enterprise Concepts
- Terminology
- Viability
- The 5 Objectives of Digital Products
- Valuable Investments
- Fast Development
- Resilient Operations
- Co-Created Value
- Assured Conformance
- High Velocity IT and the ITIL Operating Model
- The 4 dimensions
- The ITIL Service Value System (SVS)
- The Service Value Chain (SVC)
- The Digital Product Lifecycle
- High-Velocity IT Models
- Ethics
- Safety Culture
- Lean Culture
- Toyota Kata
- Lean/Agile/Resilient/Continuous
- Service-dominant Logic
- Design Thinking
- Complexity Thinking
- Contributions to Key Objectives
- Getting customer’s jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
- Achieving Value with Digital Products
- Achieving Valuable Investments
- Portfolio Management
- Relationship Management
- Ensuring Fast Development
- Architecture Management
- Business Analysis
- Deployment Management
- Service Validation and Testing
- Software Development and Management
- Resilient Operations
- Availability Management
- Capacity and Performance Management
- Monitoring and Event Management
- Problem Management
- Service Continuity Management
- Infrastructure and Platform Management
- Co-Created Value
- Relationship Management
- Service Design
- Service Desk
- Assured Conformance
- Information Security Management
- Risk Management
Prerequisites
All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.Exam
The ITIL Specialist: High Velocity IT exam is a 90 minute, 40 question multiple choice exam. An examination voucher will be provided to each student at the end of the course. Certification and accreditation is through PeopleCert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam.Reference Material
Each student will receive a detailed workbook. All students receive access to a subscription to Axelos’ My ITIL, which includes online access to all ITIL Practice Guides. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Please contact Deep Creek Center for information.
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