ITIL® 4 FOUNDATIONS vs
ITIL® VERSION 5 FOUNDATIONS
ITIL® VERSION 5 FOUNDATIONS
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ITIL® 4 Foundations
ITIL is transitioning from ITIL 4 to ITIL (Version 5).
Your ITIL journey can begin in either program, and no rework, retake, or bridge class is required to progress to higher level ITIL Version 5 programs from ITIL 4 Foundations.
Persons looking for a core grounding in the ITIL Practices (e.g. incident management, change enablement, service desk, etc.) will prefer to start with ITIL 4 Foundations; half of the course provides a core grounding in 15 ITIL practices.
ITIL (Version 5) Foundation focuses more on the Product and Service Lifecycle Value Chain. Coverage includes Discovery, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities.
Practice coverage is limited to alignment with these core activities. Candidates looking for deeper coverage of the ITIL 5 practices should consider follow on courses such as Monitor, Support, and Fulfill (core operations) or Plan, Implement, and Control (change).
Your ITIL journey can begin in either program, and no rework, retake, or bridge class is required to progress to higher level ITIL Version 5 programs from ITIL 4 Foundations.
Persons looking for a core grounding in the ITIL Practices (e.g. incident management, change enablement, service desk, etc.) will prefer to start with ITIL 4 Foundations; half of the course provides a core grounding in 15 ITIL practices.
ITIL (Version 5) Foundation focuses more on the Product and Service Lifecycle Value Chain. Coverage includes Discovery, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities.
Practice coverage is limited to alignment with these core activities. Candidates looking for deeper coverage of the ITIL 5 practices should consider follow on courses such as Monitor, Support, and Fulfill (core operations) or Plan, Implement, and Control (change).
Upcoming Events
Notice
There are no upcoming events.
Prerequisites
noneITIL Foundations Exam
ITIL 4 and ITIL version 5 A voucher for a 1-hour, 40 question, closed book multiple choice examination is provided with this class. For private classes an exam administered by an independent proctor at the end of the course can be arranged. Certification is through Peoplecert.Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.This course is suitable for all IT Management and Staff who need to understand the aspects of the ITIL Service Value System and their role in provisioning quality services for their customers.
Please contact Deep Creek Center for information on scheduling a course.
Course Outline ITIL 4 FOUNDATIONS
1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Governance
- The Service Value Chain
- Continual Improvement
5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
- General Management Practices
- Service Management Practices
- Technical Management Practices
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.
ITIL® is a registered trademark of PeopleCert.