Systems Thinking: Part 1
Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Making IT Work episode 8 Customer Journeys: Onboarding
Successful Onboarding needs a clear chain of responsibility, a coherent process and minimized risks to achieve optimum outcome and minimal stress.
Making IT Work episode 7 Customer Journeys: Agree
Service Level Agreements impact the value to both the customer and the service provider and encompass more than Utility and Warranty. Learn more about the formal development process with Patrick in this episode of Making IT Work.
Making IT Work episode 6 Customer Journeys: Offer part 2
In this episode Patrick von Schlag takes a high-level viewpoint to discuss how Best Practice frameworks impact the design of service offerings and structure bid development. LEAN Agile DevOps ITIL4
The ITIL 4 Journey – One Year In
Blog post – The ITIL 4 Journey – One Year In Axelos was nice enough to ask me to write an ITIL 4 blog post a little while ago on […]
ITIL® Capacity Management – As Easy as 1-2-3
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better […]
What is a Service Portfolio? part of the ITSM Concepts Series
This short video illustrates a Service Portfolio and its main components.
3 Critical Factors in Successful ITSM Adoption (and one to grow on)
Many organizations are working to adopt ITIL practices and improve the quality of services they provide to their customers. Yet many organization, especially larger ones with a broad array of […]
Service Engagement Workshop
ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
Free ITIL Lessons Learned Webinar Coming Soon
Lessons Learned from 200 ITIL Implementations over 20 Years Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and […]
- 1
- 2