Successful Onboarding needs a clear chain of responsibility, a coherent process and minimized risks to achieve optimum outcome and minimal stress.
Service Level Agreements impact the value to both the customer and the service provider and encompass more than Utility and Warranty. Learn more about the formal development process with Patrick in this episode of Making IT Work.
In this episode Patrick von Schlag takes a high-level viewpoint to discuss how Best Practice frameworks impact the design of service offerings and structure bid development. LEAN Agile DevOps ITIL4
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better […]
Many organizations are working to adopt ITIL practices and improve the quality of services they provide to their customers. Yet many organization, especially larger ones with a broad array of […]
ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.