Archives of ITSM

Systems Thinking: Part 1

Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Read More

Making IT Work episode 7 Customer Journeys: Agree

Service Level Agreements impact the value to both the customer and the service provider and encompass more than Utility and Warranty. Learn more about the formal development process with Patrick in this episode of Making IT Work.
Read More

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
Read More
  • 1
  • 2