Systems Thinking: Part 1
Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Making IT Work episode 8 Customer Journeys: Onboarding
Successful Onboarding needs a clear chain of responsibility, a coherent process and minimized risks to achieve optimum outcome and minimal stress.
Making IT Work episode 7 Customer Journeys: Agree
Service Level Agreements impact the value to both the customer and the service provider and encompass more than Utility and Warranty. Learn more about the formal development process with Patrick in this episode of Making IT Work.
Making IT Work episode 6 Customer Journeys: Offer part 2
In this episode Patrick von Schlag takes a high-level viewpoint to discuss how Best Practice frameworks impact the design of service offerings and structure bid development. LEAN Agile DevOps ITIL4
The Great Convergence
One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, […]