Making IT Work – Deep Creek Center

PRINCE 2 US Launch Podcast

I had a nice opportunity to take part in a recent Axelos podcast as part of their announcement of the new Managing Effective Projects with PRINCE2 US version. Take a listen; for those of you who aren’t familiar with PRINCE2, it builds on a knowledge framework like the PMBOK by providing a tailorable methodology for […]

NIST Cybersecurity Framework free webinar

ISSA and Deep Creek Center are sponsoring a free NIST Cybersecurity webinar focused on small and medium sized businesses. December 15 @ 1:00 pm - 2:00 pm EST Register today! https://www.issa.org/event/using-the-nist-cybersecurity-framework-to-align-your-organizations-risk-management-practices/ #cybersecurity_professionals #nistcybersecurityframework #nistcsf #nistcybersecurityawareness

Making IT Work episode 10: The Agile Mindset

The Agile Mindset Making IT Work episode 10 discusses differing aspects of the mindset and how it should be used throughout the business, not just in programming.

NIST and the Art of Security Maintenance

NIST and the Art of Security Maintenance: The NIST Framework works in any size organization, adoption starts at the top and it must be AGILE.

Making IT Work episode 8 Customer Journeys: Onboarding

Successful Onboarding needs a clear chain of responsibility, a coherent process and minimized risks to achieve optimum outcome and minimal stress.

Making IT Work episode 7 Customer Journeys: Agree

Service Level Agreements impact the value to both the customer and the service provider and encompass more than Utility and Warranty. Learn more about the formal development process with Patrick in this episode of Making IT Work.

Making IT Work episode 6 Customer Journeys: Offer part 2

In this episode Patrick von Schlag takes a high-level viewpoint to discuss how Best Practice frameworks impact the design of service offerings and structure bid development. LEAN Agile DevOps ITIL4

Making IT Work episode 5 Customer Journeys: Offer

Customer Journey: Offer explains the process and acronyms for creating the business case for the relationship, defining a minimum viable product, and exploring and clarifying customer needs.

Making IT Work Customer Journeys: Engage Relationships

ITIL Service Relationships can work for work for both customers and providers when both parties understand the needs and capabilities of the other. Explore how these relationships develop and evolve in this episode.

Mapping the Customer Journey: Engage p1

Mapping the Customer Journey: Engage p1 Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building partner relationships with both clients and suppliers

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