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BUSINESS Relationship Management PROFESSIONAL (BRMP®)

Please contact Deep Creek Center for information on scheduling a course.
Course Length
 3 days
Credits Earned
 18 PDU credits
The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

What You Will Accomplish

Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:
  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs to minimize value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.
  • The principles of effective and persuasive communication.

Who Should Attend

This class is of interest to anyone tasked with ensuring that IT services deliver strategic value for the enterprise. This includes:
  • Business analysts
  • Project managers
  • Relationship managers
  • Customer representatives
  • Service level managers

Course Outline

BRM Overview
  • Be able to explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
  • Be able to explain common BRM reporting and organizing structures
  Strategic Partnering
  • Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
  • Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
  • Understand how and where to engage in your business partner’s decision cycle.
  • Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
Business IQ
  • Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
  • Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
  • Understand how and where to engage in your business partner’s decision cycle.
  • Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
  Portfolio Management
  • Understand how Portfolio Management is the central mechanism for a Value Management Process.
  • Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
  • Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.
  • Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
  • Understand how governance processes and structures are used in support of Portfolio Management.
Business Transition Management
  • Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
  • Understand how to create urgency for stakeholders.
  • Understand the key roles to be orchestrated for successful business transition.
  • Understand key change leadership concepts.
  • Understand the importance of clarifying the change details and typical methods for achieving clarity.
  • Understand how the Cliff Analogy illustrates all key factors in managing a transition
  Provider Domain
  • Understand the value-centric definition of a service.
  • Understand the important distinctions between Products and Services and the implications for the BRM.
  • Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
  Powerful Communications
  • Understand the components of ‘powerful communications’.
  • Understand how to influence those over whom they do not have direct control.
  • Be able to express themselves through a unique value proposition.
  About the Examination


Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
BRMP® is a registered trademark of Business Relationship Management Institute (BRMI®)