IT professionals want to transform their organizations to improve results for their businesses. By asking the right questions , our expert consultants help people learn by doing. As a result, IT teams adopt and adapt best practices to meet their business objectives.
The Great Convergence
One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, […]
ITIL® Capacity Management – As Easy as 1-2-3
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better […]
What is a Service Portfolio? part of the ITSM Concepts Series
This short video illustrates a Service Portfolio and its main components.
Blog Posts
Systems Thinking: Part 1
Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Using Project Management Disciplines to Improve Performance
I was asked late last year to write a white paper for Axelos on some of the reasons organizations might consider using disciplines from the PMBOK, from PRINCE2, and […]