intensive
best
practices

consulting and training for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert consultants ask the right questions to help people learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our consultants and trainers collaborate with you to help build:

KNOWLEDGE
SKILLS
CREDENTIALS

Blog Posts

Mapping the Customer Journey: Engage p1

  Mapping the Customer Journey: Engage p1 Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building partner relationships with both clients and suppliers
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explore image spyglass

Mapping the Customer Journey: Explore

Mapping the Customer Journey: Explore  The journey opens with work on Understanding the Customer. The beginning of the relationship starts with questions around  Who is the Customer?  What work does the Customer do? and  How can we provide for the Customer’s needs? Patrick von Schlag digs into which questions to ask and what value the […]
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Mapping the Customer Journey Part 1

Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from the outside, the magic of a well-executed Customer Journey lies in the insight provided by this fundamental perspective shift. In this short video Patrick von […]
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Events

  • Upcoming Events

    Fri 10
    Mon 13

    530.27 Effective Use Case Development

    April 13 - April 16
    |
    $2100
    Mon 13
    Mon 13

    850.02 NIST Foundation

    April 13
    |
    $995
    Mon 20

    104.15 ITIL 4 Foundations

    April 20 - April 21
    |
    $1400
    Mon 27
    Mon 27

    870.02 NIST Bootcamp

    April 27 - May 1
    |
    $3995
    Thu 30

    710.33 Scrum Master Certified

    April 30 - May 1
    |
    $1600

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
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Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver consulting and training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.