intensive
best
practices

training and consulting for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert instructors ask people to learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our instructors and consultants collaborate with you to help build:

KNOWLEDGE
SKILLS
CREDENTIALS

Blog Posts

The Great Convergence

One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
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ITIL Capacity Management – As Easy as 1-2-3

In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
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Events

  • Upcoming Events

    Thu 25

    710.20 Scrum Master Certified

    April 25 - April 26
    |
    $1600
    May 20

    104.03 ITIL 4 Foundations

    May 20 - May 21
    |
    $1500
    May 23

    710.21 Scrum Master Certified

    May 23 - May 24
    |
    $1600
    Jun 03

    250.18 ITIL Practitioner

    June 3 - June 5
    |
    $2100
    Jun 10

    104.04 ITIL 4 Foundations

    June 10 - June 11
    |
    $1500
    Jun 20

    710.22 Scrum Master Certified

    June 20 - June 21
    |
    $1600
    Jul 08

    104.05 ITIL 4 Foundations

    July 8 - July 9
    |
    $1500
    Jul 18

    710.23 Scrum Master Certified

    July 18 - July 19
    |
    $1600

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
View Case Study
Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.