training and consulting for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert instructors ask people to learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our instructors and consultants collaborate with you to help build:


Blog Posts

The Great Convergence

One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
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ITIL Capacity Management – As Easy as 1-2-3

In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
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  • Upcoming Events

    Mon 21

    220.19 ITIL Lifecycle Service Transition (ST)

    October 21 - October 23
    Tue 22

    500.59 Business Analysis for the IT Professional

    October 22 - October 25
    Mon 28

    104.09 ITIL 4 Foundations

    October 28 - October 29
    Nov 04

    510.31 Modeling Techniques for the Business Analyst

    November 4 - November 7
    Nov 11

    630.25 Project Management Professional (PMP)®

    November 11 - November 15
    Nov 14

    710.27 Scrum Master Certified

    November 14 - November 15
    Nov 19

    500.60 Business Analysis for the IT Professional

    November 19 - November 22
    Nov 20

    520.31 Software Quality Assurance

    November 20 - November 22
    Dec 03

    104.10 ITIL 4 Foundations

    December 3 - December 4

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
View Case Study
Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.