consulting and training for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert consultants ask the right questions to help people learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our consultants and trainers collaborate with you to help build:


Blog Posts

Mapping the Customer Journey Part 1

Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from the outside, the magic of a well-executed Customer Journey lies in the insight provided by this fundamental perspective shift. In this short video Patrick von […]
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The ITIL 4 Journey – One Year In

Blog post – The ITIL 4 Journey – One Year In Axelos was nice enough to ask me to write an ITIL 4 blog post a little while ago on the Managing Professional certificate. I was happy to do it; you can read a little more about what we came up with at It’s been […]
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The Great Convergence

One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
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  • Upcoming Events

    Mon 24

    104.13 ITIL 4 Foundations

    February 24 - February 25
    Thu 27

    710. 31 Scrum Master Certified

    February 27 - February 28
    Mar 02
    Mar 09
    Mar 09
    Mar 16
    Mar 16
    Mar 23
    Mar 23

    104.14 ITIL 4 Foundations

    March 23 - March 24

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
View Case Study
Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver consulting and training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.