intensive
best
practices

training and consulting for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert instructors ask people to learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our instructors and consultants collaborate with you to help build:

KNOWLEDGE
SKILLS
CREDENTIALS

Blog Posts

The Great Convergence

One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
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ITIL® Capacity Management – As Easy as 1-2-3

In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
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Events

  • Upcoming Events

    Tue 19

    500.60 Business Analysis for the IT Professional

    November 19 - November 22
    |
    $2100
    Wed 20

    520.31 Software Quality Assurance

    November 20 - November 22
    |
    $2100
    Dec 02

    104.10 ITIL 4 Foundations

    December 2 - December 3
    |
    $1400
    Dec 03

    530.25 Effective Use Case Development

    December 3 - December 6
    |
    $2100
    Dec 12

    710.28 Scrum Master Certified

    December 12 - December 13
    |
    $1600
    Dec 16
    Dec 17

    500.61 Business Analysis for the IT Professional

    December 17 - December 20
    |
    $2100
    Dec 30

    104.11 ITIL 4 Foundations

    December 30 - December 31
    |
    $1400
    Jan 06

    630.26 Project Management Professional (PMP)®

    January 6, 2020 - January 10, 2020
    |
    $2900

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
View Case Study
Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.