intensive
best
practices

training and consulting for
IT organizations

Deep Creek Center helps IT professionals transform their organizations and improve their results for their customers. Our expert instructors ask people to learn by doing rather than listening, and help IT teams adopt and adapt best practices to meet their business objectives. Our instructors and consultants collaborate with you to help build:

KNOWLEDGE
SKILLS
CREDENTIALS

Blog Posts

ITIL Capacity Management – As Easy as 1-2-3

In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
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3 Critical Factors in Successful ITSM Adoption (and one to grow on)

Many organizations are working to adopt ITIL practices and improve the quality of services they provide to their customers. Yet many organization, especially larger ones with a broad array of potential areas of opportunity, struggle to identify the key critical success factors that make ITIL adoptions successful. We’ve had the privilege of working with hundreds […]
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Events

  • Upcoming Events

    Mon 10

    250.16 ITIL Practitioner

    December 10 - December 12
    |
    $2100
    Mon 17
    Wed 26

    520.25 Software Quality Assurance

    December 26 - December 28
    |
    $2100
    Jan 02

    100.64 ITIL Foundations

    January 2, 2019 - January 4, 2019
    |
    $1900
    Jan 07

    200.17 ITIL Lifecycle Service Strategy (SS)

    January 7, 2019 - January 9, 2019
    |
    $2100
    Jan 14

    630.22 Project Management Professional (PMP)®

    January 14, 2019 - January 18, 2019
    |
    $2900
    Jan 14

    530.19 Effective Use Case Development

    January 14, 2019 - January 17, 2019
    |
    $2100
    Jan 14

    210.16 ITIL Lifecycle Service Design (SD)

    January 14, 2019 - January 16, 2019
    |
    $2100
    Jan 21

    220.16 ITIL Lifecycle Service Transition (ST)

    January 21, 2019 - January 23, 2019
    |
    $2100

Case Studies

Service Engagement Workshop

ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
View Case Study
Best Practices
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.