IT professionals want to transform their organizations to improve results for their businesses. By asking the right questions , our expert consultants help people learn by doing. As a result, IT teams adopt and adapt best practices to meet their business objectives.
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Best Practices consulting and training
The Great Convergence
One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, […]
ITIL® Capacity Management – As Easy as 1-2-3
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better […]
What is a Service Portfolio? part of the ITSM Concepts Series
This short video illustrates a Service Portfolio and its main components.
Systems Thinking: Part 1
Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Using Project Management Disciplines to Improve Performance
I was asked late last year to write a white paper for Axelos on some of the reasons organizations might consider using disciplines from the PMBOK, from PRINCE2, and […]
PRINCE 2 US Launch Podcast
I had a nice opportunity to take part in a recent Axelos podcast as part of their announcement of the new Managing Effective Projects with PRINCE2 US version. Take a […]
Making IT Work episode 5 Customer Journeys: Offer
Customer Journey: Offer explains the process and acronyms for creating the business case for the relationship, defining a minimum viable product, and exploring and clarifying customer needs.
Service Engagement Workshop
ITIL Simulations games provide complex problems requiring cross business and IT team engagement highlighting strengths and weaknesses of business processes and facilitating the successful adoption of new methods.
Deep Creek uses industry-standard accredited frameworks, models, and quality systems to deliver consulting and training in demonstrated best practices areas. The following are international organizations and/or accreditors of these best practices.
Working with Deep Creek Center
Deep Creek believes that success comes with world-class partners. Deep Creek is pleased to work with partners that share our passion for excellence, customer service, and business value.