ITIL and Digital Transformation

ITIL began in an era where the focus was firmly on technology and the framework was focused on creating consistent, repeatable processes. The world has changed in fundamental ways over the last 30 years, and at this point it no longer even makes sense to think about IT outside the context of digital business, automated workflows, and leveraging digital platforms to serve new customers or existing customers in fundamentally new ways. ITIL in the 2020s is about digital business; enabling effective digital management, supporting organizational and strategic agility, and serving to create opportunities for creative disruption and new business models.

The ITIL Framework provides detailed practice guides for 34 disciplines, from strategy management to continual improvement. More importantly, it provides detailed guidance on building digital business, from digital/IT strategy to the creation of value streams, alignment across a customer journey, using of high-velocity models to speed time to value and time to learning, and establishing modern capabilities for effective portfolio, program, and project management. If your organization has challenging digital transformation goals, ITIL 4 will provide you the tools and disciplines to help you meet the challenge.

ITIL Managing Professional (MP) includes:

-Create, Deliver, and Support- Develop and deliver the value streams that will optimize customer value and reduce your costs and risks.

-Drive Stakeholder Value – Develop your customer journeys, define your touchpoints, identify your key “moments of truth,” and ensure you are able to set and manage expectations to deliver results for your customers and for the service provider.

-High Velocity IT – Learn how to accelerate your organization’s ability to implement change, become more adaptive, and take advantage of the fast flow and fast feedback of high-velocity IT.

-Direct, Plan, and Improve* – Establish robust organizational governance and management practices, build and leverage effective metrics, and build continual improvement capabilities that work.

*Both ITIL Managing Professional and ITIL Strategic leader include this course

ITIL Strategic Leader (SL) includes: 

-Digital and IT Strategy – Prepare your organization for the necessary changes it will need to take on to take full advantage of digital transformation. Examine innovation approaches, risk management, adaptive strategy, and how to help your organization build a culture to support effective digital business models. (Coming Soon)

-Direct, Plan, and Improve* – Establish robust organizational governance and management practices, build and leverage effective metrics, and build continual improvement capabilities that work.