Featured ITSM ITSM Concepts SeriesFebruary 15, 2018What is a Service Portfolio? part of the ITSM Concepts SeriesBy Elizabeth von Schlag This short video illustrates a Service Portfolio and its main components. Previous 3 Critical Factors in Successful ITSM Adoption (and one to grow on) Next ITIL® Capacity Management – As Easy as 1-2-3 Related Posts Mapping the Customer Journey: Engage p1 April 7, 2020 How to Succeed with ITIL® March 22, 2013 Service Engagement Workshop February 15, 2018 Making IT Work episode 5 Customer Journeys: Offer May 19, 2020