Featured ITSM ITSM Concepts SeriesFebruary 15, 2018What is a Service Portfolio? part of the ITSM Concepts SeriesBy Elizabeth von Schlag This short video illustrates a Service Portfolio and its main components. Previous 3 Critical Factors in Successful ITSM Adoption (and one to grow on) Next ITIL® Capacity Management – As Easy as 1-2-3 Related Posts Mapping the Customer Journey Part 1 February 19, 2020 Free ITIL Lessons Learned Webinar Coming Soon February 21, 2014 Engagement November 28, 2013 Making IT Work episode 7 Customer Journeys: Agree June 9, 2020