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Mapping the Customer Journey Part 1

Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from the outside, the magic of a well-executed Customer Journey lies in the insight provided by this fundamental perspective shift. In this short video Patrick von […]
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The ITIL 4 Journey – One Year In

Blog post – The ITIL 4 Journey – One Year In Axelos was nice enough to ask me to write an ITIL 4 blog post a little while ago on the Managing Professional certificate. I was happy to do it; you can read a little more about what we came up with at https://www.axelos.com/news/blogs/december-2019/itil-4-mp-transition-a-transformed-framework It’s been […]
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Lorem ipsum dolor sit met consectetur Case Study 2

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Lorem ipsum dolor sit amet consectetur

Adipiscing elit. Quisque velit lectus, sagittis eu placerat id, euismod sit amet quam. Quisque eu purus sollicitudin, lobortis mi. Adipiscing elit. Quisque velit lectus, sagittis eu placerat id, euismod sit amet quam. Quisque eu purus sollicitudin, lobortis mi.
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Lorem ipsum dolor sit amet consectetur

Adipiscing elit. Quisque velit lectus, sagittis eu placerat id, euismod sit amet quam. Quisque eu purus sollicitudin, lobortis mi. Adipiscing elit. Quisque velit lectus, sagittis eu placerat id, euismod sit amet quam. Quisque eu purus sollicitudin, lobortis mi.
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Lorem ipsum dolor sit met connect Featured 1

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Lorem ipsum dolor sit met connect Featured 2

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