Free ITIL Lessons Learned Webinar Coming Soon
Lessons Learned from 200 ITIL Implementations over 20 Years Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and […]
PM and ITIL
I have been thinking about Carol’s and IT Skeptic’s comments about PM (and have read the thread he pointed me to, and an awful lot more) and I still think […]
Engagement
If you look at the descriptions of Critical Success Factors associated with ITSM adoptions, the first one on almost any list is Management Commitment. Sounds good…until you try to figure […]
ITIL implementation — the big picture
I’m currently helping to support a large scale introduction of the ITIL processes (at least some of them) to a large military organization. While there is a lot of focus […]
ITIL hands make light work…
Today’s post really is meant to remind all of us (myself very much included) why ITIL and IT service management matter. 20 years ago, if my email service went down, […]
Building a Service Culture
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description The basis for IT service provider organizations to deliver better value to their business customers begins with creating a “service culture.” Service […]
How to Succeed with ITIL®
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description This consultant-led, in-depth training and mentoring course is an effective way to introduce an executive management team to the concepts, relationships and […]
- 1
- 2