Successful Onboarding starts in the previous Agree Phase of the Customers Journey. A clear chain of responsibility, whether a standard routine or a complete migration, needs a coherent process for both security and efficacy.
Minimizing risks and obtaining optimum outcomes in all 4 dimensions is the goal. Using communication channels proficiently and wisely reduces anxiety, minimizes work disruption, and helps new processes integrate with better goodwill.
Patrick von Schlag introduces the opportunities and pitfalls to onboarding in this week’s Making IT Work.
To see the rest of the Customer Journey please watch these episodes: