Now that an offer has been determined, it is time to come to a formal agreement. We have clear expectations, the development of trust, and exploration of roles for all parties; establishing the formal agreement has specific steps to provide both customers and service providers with the “Best Value.”
In addition to determining the right levels of Utility, Warranty and cost, there might be other security, regulatory or business specific requirements that must be met. This episode provides a nice summary of the most important pieces to review before finalizing an agreement.
To see the rest of the Customer Journey please watch these episodes: