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ITIL Making IT WorkMarch 4, 2020

Mapping the Customer Journey: Explore

By Elizabeth von Schlag
explore image spyglass
 

Mapping the Customer Journey: Explore 

The journey opens with work on Understanding the Customer. The beginning of the relationship starts with questions around 

  • Who is the Customer? 
  • What work does the Customer do? and 
  • How can we provide for the Customer’s needs?

Patrick von Schlag digs into which questions to ask and what value the answers provide.

Customer Journey, ITIL implementation, Journey Mapping
Previous Mapping the Customer Journey Part 1
Next Mapping the Customer Journey: Engage p1

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