All posts of Elizabeth von Schlag

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Systems Thinking: Part 1

Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
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PRINCE 2 US Launch Podcast

I had a nice opportunity to take part in a recent Axelos podcast as part of their announcement of the new Managing Effective Projects with PRINCE2 US version. Take a listen; for those of you who aren’t familiar with PRINCE2, it builds on a knowledge framework like the PMBOK by providing a tailorable methodology for […]
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NIST Cybersecurity Framework free webinar

ISSA and Deep Creek Center are sponsoring a free NIST Cybersecurity webinar focused on small and medium sized businesses. December 15 @ 1:00 pm - 2:00 pm EST Register today! https://www.issa.org/event/using-the-nist-cybersecurity-framework-to-align-your-organizations-risk-management-practices/ #cybersecurity_professionals #nistcybersecurityframework #nistcsf #nistcybersecurityawareness
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Mapping the Customer Journey: Engage p1

  Mapping the Customer Journey: Engage p1 Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building partner relationships with both clients and suppliers
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Mapping the Customer Journey: Explore

Mapping the Customer Journey: Explore  The journey opens with work on Understanding the Customer. The beginning of the relationship starts with questions around  Who is the Customer?  What work does the Customer do? and  How can we provide for the Customer’s needs? Patrick von Schlag digs into which questions to ask and what value the […]
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Mapping the Customer Journey Part 1

Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from the outside, the magic of a well-executed Customer Journey lies in the insight provided by this fundamental perspective shift. In this short video Patrick von […]
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The Great Convergence

One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
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