Common sense isn’t so common
Sounds like we’re having a few of the usual pseudo-debates on a number of the LinkedIn groups again…I always hesitate to get involved in these conversations because so much of […]
Integrating ITIL with project management
One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the […]
ITIL hands make light work…
Today’s post really is meant to remind all of us (myself very much included) why ITIL and IT service management matter. 20 years ago, if my email service went down, […]
Changing the way we think about change management
One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in […]
Request Fulfillment is really obvious…and really important
One of the new processes in ITIL v3 is the Request Fulfillment process. The premise is simple enough; we get a number of routine service requests from users, so how […]
What you need to know about ITIL
Was just reading a white paper that a co-worker of mine was using to help explain the basic objectives of ITIL, and it was reflective of its publishing time, mid-2007, […]
First of a new series of 5-minute ITIL tutorial videos released
I’m pleased to announce that we have started to publish our new ITIL Results in 5 Minutes daily learning snippets. Watch the first installment, Why Availability Shouldn’t Wait. Please feel […]
Introducing how-to videos on ITIL core concepts
In the very near future, we willl be introducing a series of short “How to” ITIL videos on this blog that will focus on implementing ITIL core concepts effectively in […]