Why organizations fail in using Agile/Scrum practices – missing the forest for the trees
One of the deeply fundamental problems with the adoption of Agile practices is that the “point” of using Agile is often lost on most of the participants.
Agile as a Business Transformation Practice
Agile as a Business Transformation Practice One of the deeply fundamental problems with how people wrestle with the adoption of Agile practices is that the “point” of using Agile is […]
ITIL Practitioner: Finally the ITIL Certification we actually wanted!
With the upcoming February launch of the new ITIL Practitioner certification, we finally have the answer to the most frequently asked questions about ITIL. What do I do to get […]
Portfolio of What?
Many organizations struggle to understand and differentiate project portfolio management from service portfolio management. This is an important distinction, because project portfolio managers understandably focus on the project portfolio. This […]
Putting the Service in IT Service Management
Many people understandably think about ITIL as a process framework. When you describe good practices for 25+ processes and capabilities it seems a no brainer. Yet when you look at […]
Categorize this!
Several ITIL processes include a categorization activity, most prominently Incident and Problem Management. Categorization capabilities in most of the major tool families are widely misunderstood, and because of that, organizations […]
Crossing the Chasm – Projects, Operations, and Best Practices
Deep Creek has worked with customers for many years to help them better align IT services to business needs. This has drawn us to provide training and mentoring support in […]
Free ITIL Lessons Learned Webinar Coming Soon
Lessons Learned from 200 ITIL Implementations over 20 Years Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and […]
Blended learning – a new concept that isn’t new
Blended learning programs have been around for as long as people have been learning. The core idea of course is very simple. Instead of a “one-size-fits-all” approach to learning a […]
Business analysts crack the code for IT/business alignment and integration
Regardless of the job boards or “skills in demand” surveys you watch, one of the fastest growing areas in IT is that of the Business Analyst. Now, it may end […]