Archives of #Customer Journey

Mapping the Customer Journey: Engage p1

  Mapping the Customer Journey: Engage p1 Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building […]
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Mapping the Customer Journey: Explore

Mapping the Customer Journey: Explore  The journey opens with work on Understanding the Customer. The beginning of the relationship starts with questions around  Who is the Customer?  What work does […]
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Mapping the Customer Journey Part 1

Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from […]
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