ITIL Practitioner: Finally the ITIL Certification we actually wanted!
With the upcoming February launch of the new ITIL Practitioner certification, we finally have the answer to the most frequently asked questions about ITIL. What do I do to get […]
Portfolio of What?
Many organizations struggle to understand and differentiate project portfolio management from service portfolio management. This is an important distinction, because project portfolio managers understandably focus on the project portfolio. This […]
Free ITIL Lessons Learned Webinar Coming Soon
Lessons Learned from 200 ITIL Implementations over 20 Years Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and […]
Filling the ITIL void
As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years. I am launching this Lessons Learned, user-consortium-driven blog to document good practices based […]
PM and ITIL
I have been thinking about Carol’s and IT Skeptic’s comments about PM (and have read the thread he pointed me to, and an awful lot more) and I still think […]
Engagement
If you look at the descriptions of Critical Success Factors associated with ITSM adoptions, the first one on almost any list is Management Commitment. Sounds good…until you try to figure […]
ITIL implies choices
A mistake many people make trying to use ITIL guidance is expecting it to be explicitly prescriptive (in other words, a step by step procedural how-to). That’s not what it’s […]
ITIL implementation — the big picture
I’m currently helping to support a large scale introduction of the ITIL processes (at least some of them) to a large military organization. While there is a lot of focus […]
Common sense isn’t so common
Sounds like we’re having a few of the usual pseudo-debates on a number of the LinkedIn groups again…I always hesitate to get involved in these conversations because so much of […]
ITIL hands make light work…
Today’s post really is meant to remind all of us (myself very much included) why ITIL and IT service management matter. 20 years ago, if my email service went down, […]