Filling the ITIL void

As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years.  I am launching this Lessons Learned, user-consortium-driven blog to document good practices based on the ITIL and other frameworks.

My hope is that this will be a great place to get facts and support for making ITIL work in your organization.  Your moderator does not claim omniscience, and so I hope that each of you will share your own wisdom as well.

This is a great place to ask questions, share success stories and get the support and tools you need to make ITIL work in your organization.