Changing the way we think about change management
One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in […]
First of a new series of 5-minute ITIL tutorial videos released
I’m pleased to announce that we have started to publish our new ITIL Results in 5 Minutes daily learning snippets. Watch the first installment, Why Availability Shouldn’t Wait. Please feel […]
Ken Wendle, former president of ITSMF, joins Deep Creek Center
“Our bench just became a lot stronger,” said Patrick von Schlag, president of Deep Creek Center, referring to the recent addition of Ken Wendle to his organization’s faculty. Deep Creek […]
Deep Creek Center launches industry’s most comprehensive ITIL learning program
Solution will alleviate access problems for ITIL Intermediate and Advanced training programs via rich media classes. Deep Creek Center, a leading provider of ITIL training, mentoring, and consulting services, announced the launch […]
Building a Service Culture
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description The basis for IT service provider organizations to deliver better value to their business customers begins with creating a “service culture.” Service […]
Deploying and Improving your Release and Deployment Management Process
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing release and deployment management in their organizations (even as […]
Deploying and Improving your Incident Management Process and Service Desk
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have some type of help desk or service desk and have invested in […]
How to Succeed with ITIL®
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description This consultant-led, in-depth training and mentoring course is an effective way to introduce an executive management team to the concepts, relationships and […]
Deploying and Improving your Configuration Management Process
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing configuration management in their organizations and have invested in […]
Deploying and Improving your Change Management Process
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing change management in their organizations and have invested in […]