Filling the ITIL void
As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years. I am launching this Lessons Learned, user-consortium-driven blog to document good practices based […]
Certification training vs tools
A number of our customers are struggling with how to implement training programs to support their service management initiative. Many approach the training need from a tools point-of-view. In other […]