Deploying and Improving your Configuration Management Process

Course length; 2-days

(Private offerings of this course can be extended one or more additional days to include detailed application of the course concepts directly to your organization’s processes and tools or to allow integration of this program with Change Management and/or Release and Deployment Management workshops)

Most organizations have invested in implementing configuration management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, and governance issues prevent you from getting the results you intended.

This workshop will help you and your teams to overcome these challenges and get your Service Asset and Configuration Management process back on track. This program is an in-depth, practical workshop to help you:

Assess your current capabilities

Identify gaps in your processes, tools, and governance

Set specific and achievable goals for driving improvements to your process

Establish appropriate policies, procedures, and work instructions for your teams

Align your processes with your tooling configurations

Focus on key metrics to drive intended performance

Improve your knowledge management

Improve your change success rate and reduce the number of incidents

Improve quality and availability of services

Key areas of focus in the course include

Defining process objectives

Establishing Policy and Governance

Process Workflow Improvements

-Defining your Configuration Management Plan
-Using Identification activities to define the key attributes you want to track and manage
-Building Process alignment with Change Management, Release and Deployment, and Service Validation and Testing
-Defining “enough” Configuration Management to enable your organization to gain the optimal benefits
-Driving effective use of Configuration information by your other process areas

Defining and aligning Roles and Responsibilities

Defining key metrics

Understanding how to leverage your service management tools more effectively to support your process implementation

Getting buy-in from senior management to support your IT Service Management activities