Filling the ITIL void
As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years. I am launching this Lessons Learned, user-consortium-driven blog to document good practices based […]
Integrating ITIL with project management
One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the […]