Archives of #community

Filling the ITIL void

As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years.  I am launching this Lessons Learned, user-consortium-driven blog to document good practices based on the ITIL and other frameworks. My hope is that this will be a great place to get facts and support for making ITIL work […]
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Integrating ITIL with project management

One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the number of developers and project managers who have openly asked in one of my Foundations classes “this isn’t for projects, right?” Well, yes, of course […]
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