Training vs learning?
Like many other ITIL instructors, I spend a fair amount of my time teaching certification classes. That said, keep in mind that for ITIL implementations to work, it requires the […]
ITIL implies choices
A mistake many people make trying to use ITIL guidance is expecting it to be explicitly prescriptive (in other words, a step by step procedural how-to). That’s not what it’s […]
ITIL implementation — the big picture
I’m currently helping to support a large scale introduction of the ITIL processes (at least some of them) to a large military organization. While there is a lot of focus […]
Does cloud computing spell death to ITIL?
I recently overheard someone suggest that cloud computing could be “the death of ITIL.” This underscores a claim I’ve made for some time…that most people STILL think of ITIL as […]
Common sense isn’t so common
Sounds like we’re having a few of the usual pseudo-debates on a number of the LinkedIn groups again…I always hesitate to get involved in these conversations because so much of […]
Integrating ITIL with project management
One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the […]
ITIL hands make light work…
Today’s post really is meant to remind all of us (myself very much included) why ITIL and IT service management matter. 20 years ago, if my email service went down, […]
Changing the way we think about change management
One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in […]
What you need to know about ITIL
Was just reading a white paper that a co-worker of mine was using to help explain the basic objectives of ITIL, and it was reflective of its publishing time, mid-2007, […]
First of a new series of 5-minute ITIL tutorial videos released
I’m pleased to announce that we have started to publish our new ITIL Results in 5 Minutes daily learning snippets. Watch the first installment, Why Availability Shouldn’t Wait. Please feel […]