Does cloud computing spell death to ITIL?
I recently overheard someone suggest that cloud computing could be “the death of ITIL.” This underscores a claim I’ve made for some time…that most people STILL think of ITIL as […]
Changing the way we think about change management
One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in […]
Request Fulfillment is really obvious…and really important
One of the new processes in ITIL v3 is the Request Fulfillment process. The premise is simple enough; we get a number of routine service requests from users, so how […]
What you need to know about ITIL
Was just reading a white paper that a co-worker of mine was using to help explain the basic objectives of ITIL, and it was reflective of its publishing time, mid-2007, […]