ITIL Practitioner: Finally the ITIL Certification we actually wanted!
With the upcoming February launch of the new ITIL Practitioner certification, we finally have the answer to the most frequently asked questions about ITIL. What do I do to get […]
Free ITIL Lessons Learned Webinar Coming Soon
Lessons Learned from 200 ITIL Implementations over 20 Years Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and […]
Engagement
If you look at the descriptions of Critical Success Factors associated with ITSM adoptions, the first one on almost any list is Management Commitment. Sounds good…until you try to figure […]
ITIL implementation — the big picture
I’m currently helping to support a large scale introduction of the ITIL processes (at least some of them) to a large military organization. While there is a lot of focus […]
How to Succeed with ITIL®
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description This consultant-led, in-depth training and mentoring course is an effective way to introduce an executive management team to the concepts, relationships and […]
Polestar ITSM Simulation
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Overview This highly-interactive simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization. […]