Putting the Service in IT Service Management
Many people understandably think about ITIL as a process framework. When you describe good practices for 25+ processes and capabilities it seems a no brainer. Yet when you look at […]
Blocking and tackling — establishing a culture of CSI
The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky […]