change management Archives - Deep Creek Center

Certification training vs tools

A number of our customers are struggling with how to implement training programs to support their service management initiative. Many approach the training need from a tools point-of-view. In other words, train them on using the Change management tools, not on the process itself. While understanding how to effectively leverage and use your tools is […]

Integrating ITIL with project management

One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the number of developers and project managers who have openly asked in one of my Foundations classes “this isn’t for projects, right?” Well, yes, of course […]

Changing the way we think about change management

One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in association with the book in which they are described. Reality is seldom so tidy, however. Processes like Change Management, Service Asset and Configuration Management, and […]