Certification training vs tools
A number of our customers are struggling with how to implement training programs to support their service management initiative. Many approach the training need from a tools point-of-view. In other […]
Integrating ITIL with project management
One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the […]
Changing the way we think about change management
One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in […]