IT professionals want to transform their organizations to improve results for their businesses. By asking the right questions , our expert consultants help people learn by doing. As a result, IT teams adopt and adapt best practices to meet their business objectives.
The Great Convergence
One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
ITIL® Capacity Management – As Easy as 1-2-3
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
What is a Service Portfolio? part of the ITSM Concepts Series
This short video illustrates a Service Portfolio and its main components.
Blog Posts
Making IT Work episode 10: The Agile Mindset
The Agile Mindset Making IT Work episode 10 discusses differing aspects of the mindset and how it should be used throughout the business, not just in programming.
NIST and the Art of Security Maintenance
NIST and the Art of Security Maintenance: The NIST Framework works in any size organization, adoption starts at the top and it must be AGILE.
Making IT Work episode 8 Customer Journeys: Onboarding
Successful Onboarding needs a clear chain of responsibility, a coherent process and minimized risks to achieve optimum outcome and minimal stress.