IT professionals want to transform their organizations to improve results for their businesses. By asking the right questions , our expert consultants help people learn by doing. As a result, IT teams adopt and adapt best practices to meet their business objectives.
The Great Convergence
One of the spectacles of the past 20 or so years has been the competing approaches and frameworks for improving governance, streamlining workflows, and delivering services. Practices like LEAN, Agile, ITIL, DevOps, and even governance frameworks like CObIT all competed for attention in promising adopting organizations more efficient and more effective teams, better results, and […]
ITIL® Capacity Management – As Easy as 1-2-3
In the ITIL guidance, Capacity Management is broken down into three related sub-processes. In this blog we will look at the three subprocesses and how they help us have better visibility into customer needs. The first of the subprocesses is Component Capacity Management. For this subprocess we could easily substitute the word Utilization, for the […]
What is a Service Portfolio? part of the ITSM Concepts Series
This short video illustrates a Service Portfolio and its main components.
Blog Posts
Systems Thinking: Part 1
Systems thinking helps us properly evaluate solutions to novel and existing problems. Patrick von Schlag introduces the Cynefin Model.
Using Project Management Disciplines to Improve Performance
I was asked late last year to write a white paper for Axelos on some of the reasons organizations might consider using disciplines from the PMBOK, from PRINCE2, and from Agile practices like Scrum to help them improve their project performance. It also became a nice opportunity to demystify some of the mistaken notions […]
PRINCE 2 US Launch Podcast
I had a nice opportunity to take part in a recent Axelos podcast as part of their announcement of the new Managing Effective Projects with PRINCE2 US version. Take a listen; for those of you who aren’t familiar with PRINCE2, it builds on a knowledge framework like the PMBOK by providing a tailorable methodology for […]