Class provides a “nuts-and-bolts” tutorial covering introductory, intermediate, and advanced concepts in use case development. exam and courseware included
This three-day 2011 Foundation certification training program introduces the fundamentals of IT Service Management, preparing students for the certification exam as well as acquiring valuable insights from instructors with extensive practical experience in managing IT organizations.
ITIL® 4 Foundations ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this 2 day course you will learn the core aspects of the ITIL Framework and how to use it to improve the […]
Software Quality Assurance Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted “traffic cop” enforcement of procedural compliance. SQA also addresses but is not synonymous with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to […]
The business analyst acts as a liaison and interpreter between the non-technical user community and the technical solution providers. Learn the knowledge and skills needed for success in this challenging field.
211.00 ITIL ® Specialist: Create, Deliver & Support This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL Create, Deliver, and Support. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration models.