ITSM
Awareness
 

    Please contact Deep Creek Center
    for information on scheduling a course.
    Course Length
    1 or 2 days
    Credits Earned
    Please apply for PDU credits
    This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT management and/or support team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Delivery Format: Instructor Led or Live-over-Web

    What You Will Accomplish

    The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors. Each course targets a specific audience and focuses on ITIL and its effect on how ITIL is implemented from that perspective.

    Who Should Attend

    Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

    Course Outline

    The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.
  • What is IT Service Management?
  • Who Needs It, and Why?
  • What Is the Scope of ITSM?
  • Process Objectives
  • Process Activities
  • Process Relationships
  • Process Benefits
  • Critical Success Factors
  • Achieving Operational Excellence
  • An ITSM Roadmap
  • Please contact Deep Creek Center for information.
    It is only a solution if it produces the desired results.
    ITIL® is a registered trademark of Axelos Ltd.