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ITSM
Awareness
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Upcoming Events
| Course Length |
1 or 2 days |
| Credits Earned |
Please apply for PDU credits |
This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT management and/or support team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Delivery Format: Instructor Led or Live-over-Web
What You Will Accomplish
The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors. Each course targets a specific audience and focuses on ITIL and its effect on how ITIL is implemented from that perspective.
Who Should Attend
Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
Course Outline
The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.
Prerequisites
NoneExam
NoneReference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.
ITIL® is a registered trademark of Axelos Ltd.