ITIL®

Awareness
 

  • Upcoming Events

    Self-Paced - Online courses to suit your schedule

    110.00 ITSM Awareness: Executive Overview E-Learning

    $100
    Self-Paced - Online courses to suit your schedule

    120.00 ITSM Awareness: IT Team Overview Self-Paced E-Learning

    $100
    Self-Paced - Online courses to suit your schedule

    130.00 ITSM Awareness: ITSM Operations Overview Self-Paced E-Learning

    $100
Please contact Deep Creek Center
for information on scheduling a course.
Course Length
1 or 2 days
Credits Earned
Please apply for PDU credits
This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT management and/or support team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Delivery Format: Instructor Led or Live-over-Web

What You Will Accomplish

The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors. Each course targets a specific audience and focuses on ITIL and its effect on how ITIL is implemented from that perspective.

Who Should Attend

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Course Outline

The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.
  • What is IT Service Management?
  • Who Needs It, and Why?
  • What Is the Scope of ITSM?
  • Process Objectives
  • Process Activities
  • Process Relationships
  • Process Benefits
  • Critical Success Factors
  • Achieving Operational Excellence
  • An ITSM Roadmap
  • Please contact Deep Creek Center for information.
    It is only a solution if it produces the desired results.
    ITIL® is a registered trademark of Axelos Ltd.