Many of our customers began their best practice journeys by purchasing tooling, yet failed to produce a detailed set of requirements, nor had clarity on the interconnected needs of multiple process or project areas to produce the integrated sets of knowledge needed to support management objectives.
Management teams are usually interested in certain critical information, such as resource utilization, consolidated service histories, and portfolio management visibility. While there are many tools that CAN support these needs, without the correct awareness of the processes and procedural disciplines needed to produce that information, the tools and initiatives will ultimately fail.
Few organizations can really help you align your processes and tools with a strategic view of overall IT and business governance objectives. Deep Creek can. If you are not getting the results you expected from your ITSM or PPM investments, talk to us. We can help you get back on track and start gaining the returns you expected from your investment.