One of the most challenging parts of implementing best practices is translating them to actual performance in the workplace. Many organizations begin in the wrong place; by purchasing large toolsets for ITSM or PPM adoption, without effectively designed policies, processes, and procedures. Ironically those organizations then tend to spend the next 18 months turning the new tooling into the old tooling that they didn't like in the first place!
Deep Creek can help you break this vicious cycle by helping you develop the missing link: procedures and work instructions. Whether it's writing user guides, building process workflows, or just facilitating workshops to help you answer the proverbial question "What makes an incident a priority 1 here?" Deep Creek can help you build practices that are consistent, sustainable, and that will help you optimize your investments in tooling like ServiceNow, BMC Remedy, HP Service Manager, or other enterprise software tools. Contact us so we can talk with you about how we can help.
Please contact Deep Creek Center for more information on any of our services.
