Modeling Techniques for the Business Analyst

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Course Description

The business analyst has become a pivotal role for information technology projects, responsible for bridging the gap between IT and the key business participants of any project. The business needs must be communicated in a way that supports business user validation as well as providing the foundation for the technical staff to design and build a successful solution. This class focuses on the many types of modeling techniques that are used by the business analyst in system development and provide hands-on experience for attendees to learn how to develop and interpret the models. Techniques taught are IIBA compliant.


  • Overview of BA role
  • Introduction to Modeling
  • Overview of the most common system development methodologies (SDLCs)
  • How modeling supports the SDLCs
  • Business Process Improvement, Re-engineering and modeling
  • Context Models
  • Process Models
  • Usage Models
  • Data Models
  • Design Models
  • Tips for Success

Who Should Attend?

This course is designed for:

  • New business analysts, systems analysts and business architects
  • Experienced business analysts looking to update their modeling skills or understanding the modeling skills required for the CBAP certification
  • Project managers who incorporate business analysis roles in their projects

Course Length

4 days

Course Outline

I. Overview of BA role

II. Introduction to Modeling

III. Overview of the most common system development methodologies (SDLCs)

IV. How modeling supports the SDLCs

V. Business Process Improvement, Re-engineering and modeling

VI. Context Models

VII. Process Models
A. Business Rules
B. Decision Trees / Tables
C. Event and Trigger Identification
D. SIPOC Business Models
E. Functional Decomposition Diagram
F. Workflow Models (As-Is, To-Be)
G. Flowcharts and Activity Diagrams
H. Sequence Diagrams
I. State Models

VIII. Usage Models
A. User Profiles
B. Use Case Modeling
C. User Stories
D. Storyboards
E. Prototyping
F. Screen Navigation and User Interface Design

IX. Data Models
A. Data Dictionaries
B. Data Flow Diagrams
C. Entity Relationship Diagrams
D. Class Models
E. Data Transformation and Mapping
F. Metadata

X. Design Models
A. Techniques in common with business models
B. Architecture or Network Diagram
C. System Structure Chart
D. System Flow Diagram
E. Security Model (CRUD)

XI. Tips for Success

Credits Earned

28 PDU Credits

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on Making ITIL Work ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

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