Please contact Deep Creek Center for information on scheduling a course.
ITSM Awareness: IT Team Overview
|Course Length||1 or 2 days|
This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT management and/or support team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.
What You Will Accomplish
The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.
Who Should Attend
Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
- What is IT Service Management?
- Who Needs It, and Why?
- What Is the Scope of ITSM?
- Process Objectives
- Process Activities
- Process Relationships
- Process Benefits
- Critical Success Factors
- Achieving Operational Excellence
- An ITSM Roadmap