The Executive Overview will be scheduled to meet the needs of each business. Contact our office to confirm scheduling.
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ITSM Awareness: Executive Overview
Please contact Deep Creek Center for information on scheduling a course.
| Course Length |
1 day |
This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an Executive Management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.
What You Will Accomplish
The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.
Who Should Attend
Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
Course Outline
- What is IT Service Management?
- Who Needs It, and Why?
- What Is the Scope of ITSM?
- Process Objectives
- Process Activities
- Process Relationships
- Process Benefits
- Critical Success Factors
- Achieving Operational Excellence
- An ITSM Roadmap
Prerequisites
NoneExam
NoneReference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.Related Courses
ITIL Certification - Service Lifecycle - Strategy ITIL Certification - Service Lifecycle - Design ITIL Certification - Service Lifecycle - Transition ITIL Certification - Service Lifecycle - Operation ITIL Certification - Service Lifecycle - Continual Service Improvement (CSI) ITIL Certification - Service Capability - Operational Support & Analysis (OSA) ITIL Certification - Service Capability - Release, Control & Validation (RCV) ITIL Certification - Service Capability - Service offerings & Agreements (SOA) ITIL Certification - Service Capability - Planning, Protection & Optimization (PPO) ITIL Certification - Managing Across the Lifecycle
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.