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ITIL® Managing Professional Transition

  • Upcoming Events

    March 9 - March 13

    350.02 ITIL® Managing Professional Transition

    $2900
    April 13 - April 17

    350.03 ITIL® Managing Professional Transition

    $2900
    May 18 - May 22

    350.04 ITIL® Managing Professional Transition

    $2900
    June 22 - June 26

    350.05 ITIL® Managing Professional Transition

    $2900
Please contact Deep Creek Center for help scheduling a course.


Course Length
5 days
Credits Earned
35 PDU credits
This five-day hands-on program leads to the ITIL 4 Managing Professional designation. This course is intended for existing ITIL Experts and those who have achieved 17 credits in the previous ITIL 3/2011 scheme to transition to the new ITIL 4 Managing Professional.

What You Will Accomplish

  • Learn core ITIL 4 Foundational principles
  • Learn core practice of Create, Deliver, and Support
  • Learn core practice of Drive Stakeholder Value
  • Learn core practice of High Velocity IT
  • Learn core practice of Direct, Plan, and Improve

Who Should Attend

All ITIL Experts and those who have already achieved 17 credits toward ITIL Expert in V3/2011.


Course Outline

  1. Learn core ITIL 4 Foundational principles
    1. The Service Value System
    2. The Four Dimensions
    3. Guiding Principles
    4. The Service Value Chain
  2. Learn core practice of Create, Deliver, and Support
    1. Planning and Building a Value Stream
    2. Using Value Streams to Create New Services and Support Existing Ones
    3. Manage Queues and Backlogs
  3. Learn core practice of Drive Stakeholder Value
    1. Design Customer Journeys
    2. Foster Stakeholder Relationships
    3. Shape Demand and Define Offerings
    4. Onboarding/Offboarding Customers and Users
    5. Ensure Continual Value Co-creation
    6. Realizing and Validating Service Value
  1. Learn core practice of High Velocity IT
    1. Digital concepts
    2. 5 key objectives of digital products
    3. Digital products in the ITIL operating model
    4. The ITIL Guiding principles and key concepts
    5. Contribution to key objectives
  2. Learn core practice of Direct, Plan, and Improve
    1. Cascading objectives and requirements
    2. Defining effective policies, controls, and guidelines
    3. Understanding the role of GRC (governance, risk, and compliance)
    4. Using Communication and Organizational Change Management
Please contact Deep Creek Center for information. It is only a solution if it produces the desired results.
ITIL® is a registered trademark of Axelos Ltd.