This five-day hands-on program leads to the ITIL 4 Managing Professional designation. This course is intended for existing ITIL Experts and those who have achieved 17 credits in the previous ITIL 3/2011 scheme to transition to the new ITIL 4 Managing Professional.
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ITIL® Managing Professional Transition
Please contact Deep Creek Center for help scheduling a course.
| Course Length |
5 days |
| Credits Earned |
35 PDU credits |
What You Will Accomplish
- Learn core ITIL 4 Foundational principles
- Learn core practice of Create, Deliver, and Support
- Learn core practice of Drive Stakeholder Value
- Learn core practice of High Velocity IT
- Learn core practice of Direct, Plan, and Improve
Who Should Attend
All ITIL Experts and those who have already achieved 17 credits toward ITIL Expert in V3/2011.
Course Outline
- Learn core ITIL 4 Foundational principles
- The Service Value System
- The Four Dimensions
- Guiding Principles
- The Service Value Chain
- Learn core practice of Create, Deliver, and Support
- Planning and Building a Value Stream
- Using Value Streams to Create New Services and Support Existing Ones
- Manage Queues and Backlogs
- Learn core practice of Drive Stakeholder Value
- Design Customer Journeys
- Foster Stakeholder Relationships
- Shape Demand and Define Offerings
- Onboarding/Offboarding Customers and Users
- Ensure Continual Value Co-creation
- Realizing and Validating Service Value
- Learn core practice of High Velocity IT
- Digital concepts
- 5 key objectives of digital products
- Digital products in the ITIL operating model
- The ITIL Guiding principles and key concepts
- Contribution to key objectives
- Learn core practice of Direct, Plan, and Improve
- Cascading objectives and requirements
- Defining effective policies, controls, and guidelines
- Understanding the role of GRC (governance, risk, and compliance)
- Using Communication and Organizational Change Management
Prerequisites
All students need to hold the ITIL Expert credential or demonstrate 17 ITIL 3/2011 credits to be eligible to sit the transition. They are NOT required to sit ITIL 4 Foundation separately; it is covered as part of the Managing Professional Transition course.Exam
The ITIL Managing Professional Transition exam is a 90 minute, 40 question multiple choice exam. An examination voucher will be provided to each student at the end of the course. Certification and accreditation is through PeopleCert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam.Reference Material
Each student will receive a detailed workbook. All students receive access to a subscription to Axelos’ My ITIL, which includes online access to all ITIL Practice Guides. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Please contact Deep Creek Center for information.
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