Deep Creek Center

1 Overview
1.1 BA Responsibilities
1.2 Communications
1.2.1 Information distribution
1.2.2 Communications styles
1.3 Documentation strategy

2 Requirements Gathering
2.1 Levels of requirements on a project
2.2 Identifying needs vs. wants
2.3 Techniques for gathering requirements
2.3.1 Interviewing
2.3.2 Prototyping
2.3.3 Use Cases
2.3.4 Collaborative Workshops
2.3.5 Work Breakdown Structure
2.3.6 Business Process Analysis
2.3.7 Use Cases
2.4 Ranking requirements

3 Modeling
3.1 Business Process Analysis
3.1.1 Business Process Improvements (BPI)
3.1.2 Business Process Reengineering (BPR)
3.2 Data Modeling
3.2.1 Fundamentals
3.2.2 Entity Relationship Diagrams

Course Director

Patrick von Schlag

Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on Making ITIL Work ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Course Outline

Course Director