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Deploying and Improving your Incident Management Process and Service Desk

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have some type of help desk or service desk and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, […]
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