320.00 Service Offerings and Agreements E-Learning Course

Product Description

This course leads to a Certificate in ITIL Service Capability Management – Service Offerings & Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management

All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course.  The course includes courseware and the exam.

Students gain unlimited access to the course for 90 days.

A detailed outline can be found here.