200.00 Service Strategy E-Learning Course

Product Description

This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas:

• Leading discussions on Service Strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying Financial Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical success factors and risks

A detailed course outline can be found here.

All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course.  The course includes courseware and the exam.

Students gain unlimited access to the course for 90 days.