This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT operations management and/or support team to the concepts, relationships and benefits of IT Service Management Operations using the ITIL framework. This program can be tailored and integrated to support specific tool implementation walkthroughs or hands-on labs as desired. This course does not attempt to cover all ITIL processes, but focuses on key process areas of general interest to Operations and support teams, and can be customized to any subset of the processes as desired.
All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. There is no exam for this Awareness overview.
Students gain unlimited access to the course for 90 days.
A detailed outline can be found here.