This 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs.
Students who take the ITIL Foundations class with Deep Creek Center have a 98% pass rate.
All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. The course includes courseware and the exam.
Students gain unlimited access to the course for 90 days.
A detailed course outline can be found here.