• Home
  • ITIL Service Lifecycle Management- Service Transition

ITIL®  Service Lifecycle Management-Service Transition

  • Upcoming Events

    Self-Paced - Online courses to suit your schedule

    220.00 ITIL Service Lifecycle Management: Service Transition self-paced e-learning

    $885
    January 21, 2019 - January 23, 2019

    220.16 ITIL Lifecycle Service Transition (ST)

    $2100
Please contact Deep Creek Center for information on scheduling a course.
Course Length
3 days
Credits Earned
21 PDU credits
3 ITIL credits
This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle.

What You Will Accomplish

Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:
  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition related activities
  • Organization and technology for Service Transition
  • Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks

Who Should Attend

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization. These job roles may include:
  • Technical Support Management and Staff
  • Change, Configuration, Release, and Deployment Management and Staff
  • Testing and Validation Management and Staff
  • Knowledge Management Staff
  • Project and Program Managers who would like better managed and smoother project rollouts with fewer incidents and customer service disruptions

Course Outline

  • Introduction to Service Transition
  • Service Transition Principles
    • Service Transition Model
    • Scope
    • Value to the Business
    • Service V Model
    • Governance
    • Quality
    • Risks, CSFs, and Challenges
  • Service Transition Processes
    • Transition and Support Management
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing Management
    • Evaluation Management
    • Knowledge Management
  • Service Transition related activities
    • Communications
    • Organizational Change Strategy
    • Stakeholder Management
  • Organization and Key Roles
  • Technology and Key Tools
  • Implementation Approaches

  • Please contact Deep Creek Center for information.
    It is only a solution if it produces the desired results. 
    ITIL® is a registered trademark of Axelos Ltd.