This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle.
- Home
- ITIL 3/2011 Service Lifecycle Management- Service Strategy
ITIL® 3/2011 Service Lifecycle Management-Service Strategy
What You Will Accomplish
Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas:
- Leading discussions on Service Strategy
- Defining services and market spaces
- Conducting strategic analysis
- Applying Financial Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical success factors and risks
Who Should Attend
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of ITIL practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization. Job Roles include:
- Senior IT Mgmt (CIO/CTO, IT Director, VP IT)
- Senior Program Management and PMO Leadership
- Portfolio Management
- IT Financial Management
- Enterprise Analysts
Please contact Deep Creek Center for information on scheduling a course.
| Course Length |
3 days |
| Credits Earned |
21 PDU credits |
| 3 ITIL credits |
Course Outline
- Marketing Services
- Communicating Utility and Warranty
- Leveraging Service Assets
- Service Provider Models
- Value Networks
- 4 Ps of Strategy
- Challenges, CSFs, and Risks
- Define the Market
- Develop the Offerings
- Service Portfolio Management
- Outcome- vs Constraint-driven models
- Integrating Strategy into the Lifecycle
- Managing Demand, Quality, and Warranty
- Developing Strategic Assets
- Preparing for Execution
- Definition
- Analysis
- Approval
- Charter
- Integration with BSM
- Patterns of Business Activity
- User Profiles
- Demand Modeling
- Service Packages
- Service Valuation
- Supporting Demand and Portfolio Management
- Provisioning Optimization
- Service Investment Analysis
- Accounting
- Compliance
- ROI
- Organizational Development
- Departments, Design, and Culture
- Sourcing Strategies
- CSFs
- Roles and Responsibilities
Prerequisites
ITIL Foundation Certificate in IT Service Management along with IT or ITSM operational experience.Exam
An optional eight-question, ninety-minute, closed book, multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the Peoplecert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.
ITIL® is a registered trademark of Axelos Ltd.